“People have a need for empathy, for bedside manner and for someone to talk to.”įinally, because people do not yet have the same level of confidence in robots or AI, there will still be a need for high-trust professionals such as doctors, judges and arbiters. Meanwhile, high-touch vocations-nurses, teachers and counsellors, for instance-will also endure. People in high-tech jobs-data scientists, cybersecurity specialists and machine learning experts for example-will remain highly sought-after because they create the technologies that drive the digital world, she explained. “When I am asked about what jobs are going to remain in the Fourth Industrial Revolution, I tend to bucket them into three categories: high-tech, high-touch and high-trust,” said Ms Poh. Not all jobs are equally susceptible to automation. Three ‘highs’ for the Fourth Industrial Revolution “I’m an optimist when it comes to technology, so I do believe that it creates more jobs,” said Ms Poh, pointing to social media marketers, online community managers and digital strategists as examples of how this is already happening today. Held on 10 November, this year’s edition of NTUC’s flagship conference focused on the need for professionals, managers and executives across all industries to stay relevant in the digital age, and on how they can equip themselves with the skills needed for jobs that may not have existed in the past. We have to start thinking ahead about which jobs need to be reskilled,” said Ms Jacqueline Poh, Chief Executive of the Government Technology Agency of Singapore (GovTech), in her keynote address at the NTUC U Future Leaders Summit 2017. “We cannot wait until there are massive dislocations in society to prepare for the Fourth Industrial Revolution. With the Fourth Industrial Revolution-referring to the combination of technologies such as artificial intelligence (AI), robotics and the Internet of Things that is blurring the lines between the physical and digital worlds-at our doorstep, there is an urgent need for both societies and individuals to rethink the nature of work. The question of “Will I be replaced by a robot?” may well be the defining existential crisis of the 21st century. To stay relevant, workers and businesses must reskill themselves, rethink their industries for the digital age and revisit negative mindsets towards innovation.High-tech, high-touch and high-trust jobs are less susceptible to automation people in these vocations, however, still stand to benefit from the use of technology.Societies and individuals must start preparing for the changing nature of work.
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